Returns & Refunds Policy

We want you to be completely happy with your Neatly purchase. If something isn't right, we will do everything we can to sort it quickly.

What can be returned

• Items that are unused and in their original condition and packaging
• Items that arrived damaged or defective
• Items that are incorrect — wrong product or wrong size

What cannot be returned

• Items that have been used or are not in their original condition
• Items returned after the 14-day window has passed
• Items without their original packaging

How to start a return

Contact us at hello@shopneatly.store within 14 days of receiving your order. Please include:

• Your order number
• The reason for your return
• Photos if the item arrived damaged or incorrect

We will respond within 24 hours with return instructions.

Damaged or incorrect items

If your item arrives damaged, defective or incorrect please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund immediately — you do not need to return the item in this case.

Refunds

Once your return has been approved, your refund will be processed to your original payment method within 5–10 working days depending on your bank or payment provider.

You will receive an email confirmation when your refund has been issued.

Privacy Policy

Neatly is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

We are the data controller for the personal information we collect through our website at shopneatly.store.

Information we collect

• Name, email address and delivery address when you place an order
• Payment information — processed securely by Shopify Payments, we never store card details
• Browsing behaviour on our website via cookies and analytics tools
• Communications you send us by email

How we use your information

• To process and fulfil your orders
• To send order confirmation and shipping updates
• To respond to your questions and support requests
• To improve our website and product range
• To send marketing emails if you have opted in — you can unsubscribe at any time

Sharing your information

We do not sell your personal data to third parties. We share your information only with:

• Our fulfilment partner to process and ship your order
• Shopify to power our store platform and payment processing
• Delivery carriers to complete your shipment

Cookies

We use cookies to improve your experience on our site, remember your cart, and understand how visitors use our store. You can control cookies through your browser settings at any time.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to how we use your data
• Withdraw marketing consent at any time

To exercise any of these rights, contact us at hello@shopneatly.store.

Data retention

We retain order data for 7 years as required by UK tax law. Other personal data is deleted when it is no longer needed for the purpose it was collected.

Terms of Service

By using our website and placing an order with Neatly you agree to the following terms. Please read them carefully.

About us

Neatly is an online retail store operating at shopneatly.store, selling home organisation products to customers in the United Kingdom.

Placing an order

• By placing an order you confirm you are 18 years of age or older
• All orders are subject to product availability
• We reserve the right to cancel any order at our discretion and issue a full refund
• Prices are shown in GBP and include VAT where applicable

Payment

We accept Visa, Mastercard, American Express, PayPal and Klarna. All payments are processed securely through Shopify Payments. We never store your card details.

Product descriptions

We make every effort to ensure product descriptions and images are accurate. Slight variations in colour may occur due to screen display differences. If a product significantly differs from its description, contact us and we will resolve it.

Limitation of liability

Neatly is not liable for any indirect or consequential losses arising from the use of our products beyond the purchase price paid. Nothing in these terms affects your statutory rights as a UK consumer.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be resolved under the jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. The most current version will always be published on this page with the date it was last updated.

About Neatly

Neatly was built around one simple idea — your home should feel calm, not chaotic.

We source premium home organisation products that look expensive, work properly, and don't cost a fortune. Everything we sell is something we'd genuinely use ourselves.

Why we started

Home organisation products tend to fall into two camps — cheap plastic that looks terrible, or luxury brands charging £80 for a set of drawer dividers. We wanted something in between. Premium feel, honest price, actually functional.

Our clear ribbed acrylic drawer organiser set is the product that started Neatly. We designed it to work in any drawer in any room — kitchen, bathroom, bedroom or office — and to look like something from a high-end interiors store without the high-end price tag.

Our promise

• Products that genuinely do what they say they do
• Honest pricing — no inflated RRPs, no fake discounts
• Fast, helpful customer service — real responses within 24 hours
• 14-day returns, no questions asked
• Free delivery on orders over £25

UK based

Neatly is a UK business serving UK customers. All prices are in GBP and include applicable taxes. We ship only within the United Kingdom.