Terms of service

Terms of Service

By visiting our store and purchasing from us, you agree to the following terms.

General These terms apply to all users of the site, including browsers, customers, and merchants. By using our store, you agree to these terms. We reserve the right to update these terms at any time.

Products We reserve the right to limit the sale of our products to any person or region. Product descriptions and images are as accurate as possible. We reserve the right to discontinue any product at any time.

Pricing All prices are in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time. We shall not be liable to you or any third party for any price change.

Orders We reserve the right to refuse or cancel any order at our discretion. If your order is cancelled after payment, you will receive a full refund.

Delivery We aim to dispatch orders within 1–3 working days. Estimated delivery to UK addresses is 7–14 days. Delivery times are estimates and cannot be guaranteed.

Returns Our return policy forms part of these terms. Please refer to our Refund Policy for full details.

Limitation of Liability Neatly shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Governing Law These terms are governed by the laws of England and Wales.

Contact For any questions regarding these terms, contact us at [your email address].

Last updated: July 2026